If the audio or video is on Coast Insider this may be attributed to the internet connection. Refreshing the connection may help improve content playback.

Refreshing Connection (Mobile Data or WiFi):

WiFi

• Power off the modem/router for 30 seconds then power back on
• Try connecting to the WiFi network and retry playing content again

Android

• Go to the Settings of your Android device.
• Select Data Usage 
• Tap the box next to Mobile Data. A confirmation box will appear, tap OK to continue.
• After 30 seconds, tap on the box to the right Mobile Data to turn it back on.

iOS

• On your mobile device, visit Settings
• Tap Cellular 
• Toggle Cellular Data off for 30 seconds 
• Toggle Cellular Data back on. 

Please reach out to support if you are still having trouble